B&M Upholstery Supply – Online Refund Policy
Dated: January 11, 2024
Thank you for shopping with B&M Upholstery Supply! We appreciate your business and want to ensure your satisfaction with our products. Please take a moment to review our online refund policy.
1. Refund Eligibility:
- We offer refunds on products purchased directly from our online store (bandmupholsterysupply.com).
- To be eligible for a refund, the item must be unused, in its original condition, and returned within 30 days of the purchase date.
- Customized or special-order items are non-refundable.
2. Initiating a Refund:
- To initiate a refund, please contact our customer service team at orders@bandmupholsterysupply.com within 30 days of receiving your order.
- Provide your order number, the name of the product you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a B&M Upholstery Supply error.
- We recommend using a trackable shipping service to ensure your return is received.
4. Inspection and Processing:
- Once your return is received, it will be inspected to ensure it meets the eligibility criteria.
- Refunds will be processed within 7 business days after the inspection is complete.
- Refunds will be issued to the original payment method used for the purchase.
5. Exchanges:
- If you received a defective or damaged item, we will happily exchange it for the same product. Please contact us at orders@bandmupholsterysupply.com to arrange the exchange.
6. Cancellations:
- Orders can be cancelled within 24 hours of purchase. To cancel an order, please email orders@bandmupholsterysupply.com with your order number.
7. Contact Information:
- For any questions or concerns regarding refunds, exchanges, or cancellations, please contact our customer service team at orders@bandmupholsterysupply.com or call us at (800) 223-1298 or locally at 860-886-1884.
8. Changes to the Refund Policy:
- B&M Upholstery Supply reserves the right to update or modify this refund policy at any time. Please check our website for the most current version.
By making a purchase from our online store, you agree to adhere to the terms and conditions outlined in this refund policy. Thank you for choosing B&M Upholstery Supply for your upholstery needs!